Like many different design processes, the earlier the better. As we get closer to the holiday season, supplies (and time) tend to run out. Starting early helps ensure that we have the best possible chance of acquiring the materials needed to help make your vision come to life!

Our company can design any space that you feel is important to convey the holiday spirit to your family or business. While space might be limited, inspiration is not.

Yes. Many design concepts that we design for inside your home or business can be extended to the outdoors with slight changes.

We will work with you to help incorporate your personal preferences/aspects into your holiday design to give it a more personal touch. However, limiting the material or type may restrict the overall ability to match the final design to the design concept.

Yes. We can do either in-person or virtual consultations where we review the space you have and your current decorations/décor. Then we help you design a new concept based on what you currently own.

Yes, we can alter the contract as needed.

As the holiday seasons progress, supplies (and time) are in short supply. Though we will work with you, depending on the individual season, there might be an additional cost for late notification.

While Our Comfort and Joy takes every possible precaution, such as testing the tree multiple times, only using LED lights, etc.…sometimes the lights do go out. This is out of our control and is stated in more detail in the contract.

It is stated in the contract that if an event occurs where the materials are damaged, there will be an additional fee to help repair/replace the damaged items.

Of course. During our initial conversations and design process, we will talk through many different aspects and will design a tree that will best fit your lifestyle/situation.

No. There is never a charge for an initial consultation, whether in-person or virtual.

Yes, if you only wish us to design the décor layout for you, we will be more than happy to do so.

One aspect of the design process is on-site inspection. One of our representatives will travel to your home/business to take detailed notes of where you would like to place the tree, the flow of people in the location, electrical outlets…etc. This is to ensure that we design the correct size tree for the space.

There is no limit to the size of the tree we can accommodate; however, the larger the tree, the more time would be needed to design, acquire supplies, and set up.

Yes, we would be happy to purchase the ornaments and install in the tree.